Terms of Service

01Acceptance

By using this website you agree to these terms. If you do not agree, please do not use the site.

02Website content is informational

Descriptions of services, prices, timelines, and the ROI calculator on this site are illustrative. The calculator applies a stated conservative assumption to figures you enter; it is a planning aid, not a forecast, a quote, or professional advice.

Nothing on this site constitutes legal, tax, accounting, or investment advice.

03Engagements, scope, and fees

• Every engagement begins with a written scope and a fixed fee agreed in advance.
• Audits are invoiced on kickoff. Build engagements are invoiced against milestones. Retainers are invoiced monthly in advance.
• Invoices are payable within 14 days unless the engagement agreement says otherwise.
• Work outside the agreed scope is quoted separately and only starts once you approve it in writing.

04Client responsibilities

• Provide timely access to the people, systems, and documentation needed to do the work.
• Ensure you have the right to grant us access to any data or third-party system we are asked to use.
• Nominate a decision-maker who can approve scope, access, and go-live.

05Intellectual property

On full payment, you own the workflows, configurations, documentation, and dashboards we produce specifically for you.

We retain ownership of our pre-existing methods, templates, and internal tooling, and grant you a perpetual licence to use them as embedded in your deliverables.

06Confidentiality

Each party keeps the other's non-public information confidential and uses it only to perform the engagement. This obligation survives the end of the engagement.

07AI systems and human oversight

Automated workflows can produce incorrect output. Any workflow touching contracts, payments, or client data ships with a human approval step until accuracy has been benchmarked against your manual baseline and you have approved unattended operation in writing.

You remain responsible for the business decisions made using automated output.

08Warranties and disclaimers

We perform services with reasonable skill and care. Except as stated in an engagement agreement, the website and its content are provided "as is" without warranties of any kind, to the fullest extent permitted by law.

09Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability for an engagement is limited to the fees paid for that engagement in the 12 months before the claim. Nothing limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

10Termination

Retainers may be cancelled by either party with 30 days' written notice. Audits and builds may be terminated for material breach that is not remedied within 15 days. On termination you pay for work completed and we hand over deliverables produced to that point.

11Governing law

These terms are governed by the laws of Delaware, United States, and the courts of that jurisdiction have exclusive jurisdiction over disputes.

12Contact

Questions about these terms: hello@equinoxshift.com.